POS machine FAQ
Explore answers to the most common questions our specialists receive explained in plain language. Still need help? A specialist is just one call away.
Buying
How do I buy an Essae POS?
You can buy directly from Essae or through our authorised channel partners across India. Share your requirement using the enquiry, call us at +91 78488 12346, or write to info@essae.com. Our team will help you choose the right configuration, share a quotation, and arrange delivery, installation, and training.
Can I buy direct, or only via partners?
Both. You can purchase directly from Essae's sales team, or through any of our authorised channel partners across India. For multi-location rollouts, custom configurations, or enterprise requirements, we recommend contacting our sales team directly at +91 7848812346 or info@essae.com
Is there a minimum order quantity?
No. You can purchase a single POS terminal there is no minimum order requirement. Volume pricing is available for bulk and multi location orders; contact our sales team for a quotation.
Do you sell to individuals (B2C)?
Our POS systems are built for business use, and we supply to businesses of every size including sole proprietors and single counter shops. You do not need to be a registered company to purchase. If you have a GSTIN, share it at the time of order so it can be included on your invoice.
Product
What types of POS hardware does Essae offer?
Essae offers a complete range of point-of-sale hardware, including: All-in-one touch POS terminals, Compact billing terminals, Thermal printers, POS billing systems, Peripherals
How durable is the hardware?
The housing and stand are made of casting material, ensuring long term durability.
Why choose Essae POS hardware over others?
Essae combines powerful hardware, sleek design, and reliable performance.
Are they BIS certified?
Yes. All Essae POS models are BIS certified, in compliance with the Bureau of Indian Standards' requirements for electronic and IT hardware. Certification details for individual models are available on request.
Do Essae POS systems come with built in printers?
Select models include high speed thermal printers with auto cutters. You can also choose external printer options based on your setup needs.
Are Essae POS machines suitable for high traffic environments?
Yes. Our POS hardware is designed for durability and speed, making it ideal for busy retail counters, restaurants, and supermarkets that require fast and continuous transaction processing.
Software & Integrations
What software comes with an Essae POS system?
Essae supplies the POS hardware. Billing software is selected separately, because the right package depends on your business. Our terminals run [Windows / Linux], so they support most standard billing software available in the market, including any package you may already be using. When you contact us, our sales team or our authorised Essae partner will understand your requirement and recommend suitable software options, and can assist with installation and setup at the time of delivery.
Can I use my own or third-party billing software?
Yes. Essae POS terminals run Windows / Linux, so you can install most standard billing, retail, or restaurant software. If you already use a billing package, share the details with our sales team and we will confirm compatibility and recommend a suitable terminal configuration before you order.
Which operating systems are supported?
Essae POS terminals run on Windows and Linux (Subjected to confirmation).
Will the POS work without an internet connection?
Yes. Essae POS systems operate fully offline, so billing continues uninterrupted during network outages. Data is stored locally on the terminal, and syncs automatically once connectivity is restored.
Do you provide software updates and support?
Yes. Software support is provided by the same helpdesk that handles hardware service one number for both. Reach us on 1800 425 3111 or info@essae.com during business hours with your terminal model and serial number. Our team assists with installation, initial configuration, and operator training at the time of setup.
Service & Warranty
What warranty is provided with an Essae POS system?
Every Essae POS system comes with a standard 3 years warranty, covering manufacturing defects in the terminal and bundled peripherals. During the warranty period, repairs and replacement of defective parts are carried out at no cost.
How do I raise a service request?
Contact our support helpdesk on 1800 425 3111 or info@essae.com during business hours, with your terminal model and serial number and a brief description of the issue. Our team will log your request and respond with a service ticket number you can use to track progress.
Do you provide on-site service, and how soon will a technician visit?
Yes. Our service team will first attempt remote troubleshooting, which resolves most software and configuration issues the same day. If an on-site visit is required, a technician is dispatched ASAP at locations covered by our service network. Depending on the fault, the unit is repaired on site or replaced if repair is not possible.
Essae has a service presence across PAN India locations. Response times for outstation or remote locations may vary; our helpdesk will confirm the expected timeline when your request is logged.
What happens after the warranty period ends?
Essae offers Annual Maintenance Contracts (AMC) to extend support beyond the standard warranty.