Privacy Policy

Essae ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, visit our website, or use our products. This policy is aligned with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian data protection laws.

Information We Collect

We may collect the following types of information:

A. Personal Information

• Name

• Email address

• Phone number

• Address

• Company or organization details

• Any information you voluntarily submit through forms, registrations, or customer support

B. Technical and Usage Data

• IP address

• Browser type and version

• Device identifiers

• Cookies and tracking technologies

• Pages viewed, access times, referring URLs

C. Business and Transaction Data

If you are a business customer using Essae POS systems, we may also collect business details such as your business name, GST or license information, and transaction or billing data processed through our POS hardware and software. This information is used solely to provide, support, and improve the services we deliver to your business.

How We Use Your Information

The information we collect is used to provide, operate, and improve our services. We use your data to process transactions, send confirmations, respond to inquiries, and deliver customer support. Your information also helps us enhance user experience, perform analytics, personalize content, and ensure the security and reliability of our systems. Where applicable, we may also use your information to send you updates or marketing communications.

Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so, including:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

• Contractual necessity: Where processing is necessary to provide the products or services you have requested.

• Legal obligation: Where we are required to process your data to comply with applicable law or regulatory requirements.

Where we rely on your consent, you may withdraw it at any time with the same ease with which it was given, using the contact details provided at the end of this policy.

Sharing of Information

Essae does not sell your personal information. However, we may share your data with trusted service providers who assist us in operating our website, processing payments, managing analytics, or supporting customer service. These partners are required to handle your information securely and in compliance with applicable laws. We may also disclose information when legally required, such as in response to a court order or government request, or in connection with business transitions such as mergers or acquisitions.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, remember your preferences, analyze traffic, and improve your browsing experience. You may choose to modify your browser settings to manage or disable cookies, although some features of the website may not function properly if you do so.

Data Security

We implement a range of technical and organizational measures, including encryption, access controls, and secure servers, to protect your personal information. While we strive to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection against all risks.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. When information is no longer needed, or when you withdraw consent, we take steps to securely delete or anonymize it, unless retention is required by law.

Your Rights

Under the DPDP Act and other applicable laws, you have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate or incomplete data

• Request erasure of your personal data, subject to legal retention requirements

• Withdraw consent for processing at any time

• Restrict or object to certain processing activities

• Nominate a representative to exercise your rights on your behalf, in case of death or incapacity

• File a complaint with us, and if unresolved, escalate it to the Data Protection Board of India

To exercise any of these rights, you may contact us using the information provided at the end of this policy.

Children's Data

Essae does not knowingly collect or process personal data of individuals under the age of 18 without verifiable parental or guardian consent. Where such data is collected with appropriate consent, we do not use it for behavioral monitoring, profiling, or targeted advertising directed at children. If you believe a child has provided us with personal data without appropriate consent, please contact us so we can take corrective action.

Third Party Links

Our website may contain links to third-party websites. These websites are not operated or controlled by Essae, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

Grievance Officer /Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, or wish to exercise your rights under the DPDP Act, you may contact our Grievance Officer at:

Email: info@essae.com

Phone: +91 7848812346

Address: # 410, 100ft Road 4th Block, Koramangala, Bengaluru, Karnataka – 560034

If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page, and where required, we will provide notice of significant changes before they take effect.